Term and Conditions

Welcome to EcoFind Store! These Terms and Conditions outline the rules and guidelines for using our website and purchasing our outdoor adventure gear. By accessing our site or making a purchase, you agree to these terms. Please read them carefully before exploring our collection of camping, hiking, boating, and outdoor living products.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental supervision. By using EcoFind Store, you confirm you have the legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of EcoFind Store or its suppliers and protected by international copyright laws. You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our branding or product designs for commercial purposes
• Reverse engineer or attempt to extract source code from our website

2. Product Information and Availability

2.1 Product Descriptions

We strive for accuracy in describing our outdoor gear, including:

• Camping equipment (tents, sleeping bags, air mattresses)
• Outdoor cooking supplies (BBQs, camp stoves, coolers)
• Adventure accessories (bug zappers, fishing gear, boating equipment)
• Clothing and footwear for outdoor activities

Colors may vary slightly due to monitor settings. Product dimensions are approximate.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a comparable alternative
• Cancel the item and refund the applicable amount

3. Ordering and Payment

3.1 Placing an Order

To purchase from EcoFind Store:

1. Select your adventure gear and add to cart
2. Review your items carefully before checkout
3. Provide accurate shipping and payment information
4. Confirm your order

You will receive an order confirmation email with details of your purchase.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Taxes

All prices are in USD. Additional customs duties or taxes may apply for international orders, which are the customer’s responsibility.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95) via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping via EMS for orders over $50 (15-25 business days after dispatch)

Note: We currently cannot ship to some Asian countries and remote areas.

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond the estimated timeframe), contact us at [email protected] with your order number. We will investigate and work with the carrier to resolve the issue.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

5.2 Return Process

1. Email [email protected] within 15 days of delivery
2. Include your order number and reason for return
3. Wait for return approval and instructions
4. Ship items to: EcoFind Store Returns, 3530 Ocello Street, San Diego, US 92111

5.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

5.4 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Opened or used bug zappers and mosquito repellents
• First aid products
• Health & safety items
• Any item not in original condition

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use

6.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Submit false or misleading information

7. Liability Limitations

7.1 Product Use

EcoFind Store is not liable for:

• Injuries resulting from improper use of outdoor equipment
• Damages caused by failure to follow product instructions
• Weather-related incidents during product use

7.2 Website Operation

We strive to keep our website available 24/7 but are not liable for:

• Temporary unavailability due to maintenance
• Technical issues beyond our reasonable control
• Any consequential damages resulting from website use

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by the laws of California, USA. Any disputes shall be resolved in the courts of San Diego County.

11. Contact Us

For questions about these Terms or your orders:

Email: [email protected]
Mail: EcoFind Store, 3530 Ocello Street, San Diego, US 92111