At EcoFind Store, we’re committed to getting your outdoor gear to you efficiently and ensuring every adventure with our products meets your expectations. Here’s everything you need to know about shipping and our return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your gear adventure-ready:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after dispatch)

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary during peak seasons or due to customs processing.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. Items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase
Adventure Tip: Before initiating a return, check our Adventure Support section for troubleshooting tips – sometimes gear just needs a different approach!

How to Initiate a Return or Exchange

  1. Contact Our Team – Email [email protected] within 15 days of delivery with your order number and reason for return
  2. Wait for Approval – We’ll respond within 12 hours (excluding weekends/holidays) with return instructions
  3. Pack Securely – Use original packaging when possible, as if preparing for a challenging trek
  4. Ship Back – Send to: EcoFind Store Returns, 3530 Ocello Street, San Diego, US 92111
  5. Track Your Return – We’ll notify you once we receive and inspect your items

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service – trails can get confusing without markers!

Original shipping fees are non-refundable.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days may be needed for the refund to appear in your account

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process above
  • Include a note specifying your desired replacement item
  • We’ll ship the new item once we process your return
  • Price differences will be charged/refunded as needed

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bug Zappers & Mosquito Repellents (opened or used)
  • First Aid products
  • Health & Safety items
  • Any item not in original condition

Damaged or Incorrect Items

If your gear arrived damaged or incorrect:

  • Contact us within 3 days of delivery
  • Include photos of the issue
  • We’ll cover return shipping and send replacements immediately

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear EcoFind Adventure Support Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) for return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

At EcoFind Store, we’re here to ensure your outdoor adventures are equipped with quality gear and supported by exceptional service. Happy exploring!