FAQ

We specialize in high-quality outdoor adventure gear including camping equipment, hiking essentials, water sports gear, outdoor cooking supplies, and nature protection items. Our carefully curated selection includes everything from air mattresses and camp bedding to canoes and kayaks, making us your one-stop shop for outdoor adventures.

Our customers are outdoor enthusiasts who value quality gear for their adventures—from weekend campers to serious hikers, fishing enthusiasts to backyard BBQ masters. Whether you’re planning a cross-country kayak trip or just need mosquito repellents for your patio, we’ve got you covered.

Consider your adventure type (car camping vs. backpacking), group size, and climate. Our camping & hiking and camping accessories sections include detailed product descriptions to help you choose. For personalized recommendations, email our gear experts at [email protected].

Absolutely! As our name suggests, we prioritize environmentally conscious products. Look for our EcoChoice badge throughout the site, especially in categories like camping furniture and boating & marine equipment.

We offer two adventure-ready shipping methods:
1. Standard Express Shipping (10-15 business days via DHL/FedEx) – $12.95
2. Free Economy Shipping (15-25 business days via EMS) – Free on orders over $50

Yes! We ship worldwide to fellow global explorers, excluding some remote areas in Asia and other regions. International orders typically take 15-30 business days and may require customs clearance.

Our team of outdoor enthusiasts carefully picks and packs your gear within 1-2 business days. You’ll receive tracking information as soon as your adventure package leaves our San Diego facility.

We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all tags attached. Some large items like canoes may require special return arrangements. Original shipping fees are non-refundable.

Contact our Adventure Support Team at [email protected] within 15 days of delivery. Include your order number and reason for return. We’ll guide you through our hassle-free process.

We accept all major payment options to make checkout smooth:
– Visa
– MasterCard
– JCB
– PayPal

Absolutely! We use industry-standard encryption to protect your payment information. Your adventure purchases are as secure as our waterproof tents.

Not currently, but we’re exploring these options for future adventures! In the meantime, you can share product links directly with fellow explorers.

Our adventure support team is ready to help! Email us at [email protected] or write to us at:
EcoFind Store
3530 Ocello Street
San Diego, US 92111